PRIVACY POLICY
This is the privacy policy for MOLTYN, the game and its website at moltyn.io, made by Hingston Digital ("we", "us"), an Australian game studio. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. The short version: the website collects almost nothing, and the game only sends us information when you choose to send a feedback or crash report.
What we collect
Server logs. Our hosting provider automatically records standard technical logs when you visit: your IP address, browser type, the pages requested and timestamps. These are used only to operate and secure the site, and are retained only as long as the host's standard log rotation keeps them.
Email you send us. If you contact us (for example at andrew@moltyn.io), we receive whatever you choose to send, and we use it to reply. We do not add you to any mailing list without asking.
Nothing else. The site does not use cookies, analytics, tracking pixels, advertising, accounts or contact forms. If that ever changes, this policy will be updated first.
Steam
Wishlisting or buying MOLTYN happens on Steam, which is operated by Valve Corporation under its own privacy policy. We receive no personal information about you from Valve, only aggregate statistics (such as total wishlist counts).
The game
MOLTYN is a single-player game. It requires no account, and it does not send us anything on its own while you play. It only sends us information when you choose to send a report, as described below.
Feedback and crash reports
You can send us feedback from inside the game (the F2 feedback button), and after a crash the game may offer to send a crash report. Nothing is sent unless you choose to send it, and you can save a report to your own computer instead. A report can contain:
- Your note, if you write one, and a screenshot of the game, if you leave it attached.
- Technical diagnostics: frame timings and performance measurements, error messages and recent lines from the game's diagnostics log, the game's settings, the build version and the world seed.
- Hardware and system details: your operating system, processor, amount of memory, and graphics card model and driver version.
- A replay of your in-game inputs for that session (what the hero did and which buttons and controls were used in the game), so we can reproduce the problem. It records nothing outside the game.
Reports do not include your name, email address, Steam account or any account details. When a report reaches our server, the server also records your IP address and the time, as part of receiving it and to protect the service from abuse.
We use reports only to find and fix bugs and to improve the game's performance and stability. We keep them for up to 12 months and then delete them. To have a report deleted sooner, email us with roughly when you sent it.
Playtest survey
Playtest builds may include a link to an optional survey, hosted on Google Forms. If you choose to fill it in, Google processes your answers under its own privacy policy.
Disclosure and storage
We do not sell or trade personal information. Server logs and game reports are stored by our hosting provider, whose infrastructure may be located outside Australia, and are seen only by the people working on MOLTYN, who are bound to keep them confidential; we take reasonable steps to deal only with providers that handle data responsibly. We disclose personal information only if required by law.
Children
The site and the game are suitable for general audiences. We do not ask anyone, including children, for names or contact details. If a child has sent a game report and a parent or guardian would like it deleted, email us and we will delete it.
Access, correction and complaints
You may ask us what personal information we hold about you (usually: none beyond any email you have sent and any game reports), ask us to correct it, or ask us to delete it, by emailing andrew@moltyn.io. If you are unhappy with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).
Changes
Any changes to this policy will be posted on this page with a new effective date.